{"id":2809,"date":"2019-09-07T10:25:31","date_gmt":"2019-09-07T08:25:31","guid":{"rendered":"https:\/\/www.dazzlepop.net\/site\/?p=2809"},"modified":"2019-09-07T10:25:33","modified_gmt":"2019-09-07T08:25:33","slug":"he-started-as-a-doorman-at-a-marriott-now-he-runs-a-3-billion-hotel-empire","status":"publish","type":"post","link":"https:\/\/www.dazzlepop.net\/site\/he-started-as-a-doorman-at-a-marriott-now-he-runs-a-3-billion-hotel-empire\/","title":{"rendered":"He Started as a Doorman at a Marriott. Now He Runs a $3 Billion Hotel Empire"},"content":{"rendered":"<div style=\"text-align:center\"><\/div>\n<h2 class=\"wp-block-heading\">Why Alan Fuerstman, founder of the luxury-resort chain Montage International, was right to skip going to law school.<\/h2>\n\n\n\n<p><a rel=\"noreferrer noopener\" target=\"_blank\" href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https:\/\/www.inc.com\/sheila-marikar\/montage-international-alan-fuerstman-hotel-luxury-resort-marriott.html&amp;title=Alan%20Fuerstman%20learned%20the%20hotel%20business%20from%20the%20ground%20up%20@SheilaYM&amp;summary=Why%20Alan%20Fuerstman,%20founder%20of%20the%20luxury-resort%20chain%20Montage%20International,%20was%20right%20to%20skip%20going%20to%20law%20school.&amp;source=Inc.com\"><\/a><\/p>\n\n\n\n<p><em>When Alan Fuerstman, 62, picked up a part time job as a doorman at the&nbsp;<a href=\"https:\/\/www.inc.com\/chris-matyszczyk\/i-just-stayed-at-one-of-marriotts-new-hotels-for-millennials-im-still-recovering.html\">Marriott<\/a>&nbsp;in his hometown, he saw it as a way to&nbsp;<a href=\"https:\/\/www.inc.com\/dan-whateley\/unique-summer-internships-marketing-savvy.html\">make a few bucks before going on to college<\/a>. Instead, it opened up an entirely new path: invigorating the sometimes staid and stuffy world of&nbsp;<a href=\"https:\/\/www.inc.com\/guadalupe-gonzalez\/boutique-hotels-against-airbnb.html\">luxury resorts<\/a>. Today, the management company he founded in 2002, Montage International, has a portfolio of hotels, resorts, and private residences worth almost $3 billion; last year company revenues exceeded $400 million. &#8211;As told to Sheila Marikar<\/em><\/p>\n\n\n\n<p><strong>My first job<\/strong>&nbsp;was as a part time doorman at a Marriott in Saddle Brook, New Jersey. I was a high school senior&#8211;I was hired to work Saturday and Sunday nifghts. A couple of weeks in, the weeknight guy resigned, and I was asked if I could pick up additional hours. I was playing competitive tennis then, but between that and school, I was still able to work four to five nights a week, plus weekends. I&#8217;d call a cab for guests and load luggage into cars, clean snow off windshields in the winter.&nbsp;<\/p>\n\n\n\n<p><strong>When I graduated,<\/strong>&nbsp;I was promoted to bellman. I took it really seriously, and I met a lot of fascinating people. Like a man by the name of Bob Small. He and his wife checked in one Saturday night, and he started peppering me with questions: &#8220;What&#8217;s it like in this area? What&#8217;s it like to work in this hotel?&#8221; A few weeks later, a co-worker says &#8220;Look alive. Here comes the new general manager.&#8221; It was Bob. He ended up becoming the CEO of Fairmont Hotels, and a mentor to me.&nbsp;<\/p>\n\n\n\n<p><strong>I went to Gettysburg College<\/strong>&nbsp;in Pennsylvania and majored in political science. I spent a semester in Washington, D.C., interning for a young, dynamic senator named Joe Biden. I thought I would go to law school. But the summer after I graduated, I took some time off, went out to California&#8211;and Bob said, &#8220;come visit me in the desert.&#8221; He was opening the Rancho Las Palmas resort in Rancho Mirage, California.&nbsp;<\/p>\n\n\n\n<p><strong>I had introduced<\/strong>&nbsp;Bob to my uncle, who&#8217;s a lawyer, and Bob said: &#8220;Come on. Do you really want to be a lawyer?&#8221; He offered me a full time job, and I took it.&nbsp;<\/p>\n\n\n\n<p><strong>I got a firsthand look<\/strong>&nbsp;at everything that goes into the opening of a hotel: what it takes to get your staff motivated, how to keep food and beverage running smoothly on a holiday weekend when the restaurants are packed. I went into Marriott&#8217;s management training program, was assigned to be the front desk manager of the Newport Beach Marriott, and then went on to manage that hotel&#8217;s housekeeping department. I was 22.<\/p>\n\n\n\n<p><strong>Later I was recruited<\/strong>&nbsp;to become the general manager of a resort and country club in Arizona, after which I got involved in resort development. In 1994, we acquired the Phoenician Resort in Scottsdale for $240 million. I went there as the managing director, and by 1998 it was worth close to $500 million&#8211;it was running more smoothly, the level of service was higher, and the guests were happier.&nbsp;<\/p>\n\n\n\n<p><strong>That was maybe the first time<\/strong>&nbsp;I thought, &#8220;Hey, maybe I could do my own thing. Maybe I can create a company of extraordinary value.&nbsp;<\/p>\n\n\n\n<p><strong>I went to a beach resort<\/strong>&nbsp;in the South&#8211;I won&#8217;t say which&#8211;and they required men to wear sports coats in the lobby in the evening. It struck me as odd. Old-fashioned, and way too formal&#8211;I didn&#8217;t want to put on a sports coat. I thought the next generation of luxury consumers would be looking for a more gracious and humble approach to service. Fewer rules, but still incredibly focused on craftsmanship, quality, and attention to detail. And that luxury could be best served by a smaller company. Some of the leading luxury operators had 50, 60 hotels in their portfolio, and were getting a bit large.&nbsp;<\/p>\n\n\n\n<p><strong>I raised the capital<\/strong>&nbsp;and launched my own company in 2002. A developer showed me a place in Laguna Beach, on the Southern California coast, that seemed like the ideal location for our first hotel, but I didn&#8217;t have a brand yet. The name I had come up with was Platinum Hotel Group, which was a placeholder. I went to my advertising agency; they gave me hundreds of names but nothing felt just right. I went to a publicity company, and said, &#8220;Whoever comes up with the right name gets $10,000.&#8221; But, again, nothing hit me quite right.&nbsp;<\/p>\n\n\n\n<p><strong>Laguna Beach started<\/strong>&nbsp;as an artist colony, so I thought I&#8217;d look at artistic words. By this point, we were going through the financial transaction; I was getting desperate. I went to an online art reference guide, started with the A&#8217;s, B&#8217;s, C&#8217;s &#8230; I got to the M&#8217;s and saw&nbsp;<em>montage<\/em>, described as an &#8220;artful collection or compilation.&#8221;&nbsp;<\/p>\n\n\n\n<p><strong>I said, &#8220;Wow,<\/strong>&nbsp;that&#8217;s exactly what I&#8217;m looking to do.&#8221; It sounded good off the tongue&#8211;and it wasn&#8217;t being used in the industry. I called up the lawyers and trademarked the name.<\/p>\n\n\n\n<p><strong>I&#8217;ve always felt<\/strong>&nbsp;that great hotels are centerpieces of communities, so I wanted the community of Laguna Beach to embrace what we were doing. Before opening, we invited all the residents for a champagne toast. Community pride in your hotel then spreads further and further, and ultimately gets to a point where you have a national or international reputation.&nbsp;<\/p>\n\n\n\n<p><strong>Luxury in the older sense<\/strong>&nbsp;was scripted: &#8220;Here&#8217;s what you say, and how you say it.&#8221; For us, it really hasn&#8217;t changed in terms of trying to make sure that every guest has a truly special experience, but that starts with stripping away formalities. When well-trained staff members can display their own personalities, they create deeper relationships with guests. It&#8217;s those relationships that drive the repeat nature of our business&#8211;which is critical to the long-term success of a hotel.&nbsp;<\/p>\n\n\n\n<p><strong>We now have<\/strong>&nbsp;eight&nbsp;hotels and resorts, with nine&nbsp;more slated to open by 2021. In 2017, we started Pendry, which specializes in what we call &#8220;new luxury.&#8221; Pendry hotels have more hip food and beverage spaces. They&#8217;re more design-forward. They&#8217;re cooler.&nbsp;<\/p>\n\n\n\n<p><strong>That&#8217;s probably because<\/strong>&nbsp;my son Michael is in charge of that brand.&nbsp;<br><em><strong>Correction:&nbsp;<\/strong>An earlier version of this article misspelled&nbsp;Bob Smalls surname and misstated the number of Montage International&nbsp;hotels and resorts; there are eight and nine more are expected by 2021. Additionally, the photo caption mistakenly used the wrong name for the company.&nbsp;<\/em><\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.inc.com\/sheila-marikar\/montage-international-alan-fuerstman-hotel-luxury-resort-marriott.html\"><\/a><a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.inc.com\/sheila-marikar\/montage-international-alan-fuerstman-hotel-luxury-resort-marriott.html&amp;text=Alan%20Fuerstman%20learned%20the%20hotel%20business%20from%20the%20ground%20up%20@SheilaYM%20&amp;via=Inc\"><\/a>Source:  <a href=\"https:\/\/www.inc.com\/sheila-marikar\/montage-international-alan-fuerstman-hotel-luxury-resort-marriott.html\">https:\/\/www.inc.com\/sheila-marikar\/montage-international-alan-fuerstman-hotel-luxury-resort-marriott.html<\/a> <br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why Alan Fuerstman, founder of the luxury-resort chain Montage International, was right to skip going to law school. When Alan Fuerstman, 62, picked up a part time job as a doorman at the&nbsp;Marriott&nbsp;in his hometown, he saw it as a way to&nbsp;make a few bucks before going on to college. Instead, it opened up an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":-1,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[29],"tags":[11],"class_list":["post-2809","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startup","tag-startup"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dazzlepop | He Started as a Doorman at a Marriott. Now He Runs a $3 Billion Hotel Empire<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dazzlepop.net\/site\/he-started-as-a-doorman-at-a-marriott-now-he-runs-a-3-billion-hotel-empire\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dazzlepop | He Started as a Doorman at a Marriott. Now He Runs a $3 Billion Hotel Empire\" \/>\n<meta property=\"og:description\" content=\"Why Alan Fuerstman, founder of the luxury-resort chain Montage International, was right to skip going to law school. When Alan Fuerstman, 62, picked up a part time job as a doorman at the&nbsp;Marriott&nbsp;in his hometown, he saw it as a way to&nbsp;make a few bucks before going on to college. Instead, it opened up an [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dazzlepop.net\/site\/he-started-as-a-doorman-at-a-marriott-now-he-runs-a-3-billion-hotel-empire\/\" \/>\n<meta property=\"og:site_name\" content=\"Dazzlepop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dp.Dazzlepop\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-07T08:25:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-09-07T08:25:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.incimages.com\/uploaded_files\/image\/970x450\/GettyImages-610705436_398131.jpg\" \/>\n<meta name=\"author\" content=\"Mohamed Adel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.incimages.com\/uploaded_files\/image\/970x450\/GettyImages-610705436_398131.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@dazzle_pop\" \/>\n<meta name=\"twitter:site\" content=\"@dazzle_pop\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohamed Adel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.dazzlepop.net\/site\/he-started-as-a-doorman-at-a-marriott-now-he-runs-a-3-billion-hotel-empire\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.dazzlepop.net\/site\/he-started-as-a-doorman-at-a-marriott-now-he-runs-a-3-billion-hotel-empire\/\"},\"author\":{\"name\":\"Mohamed Adel\",\"@id\":\"https:\/\/www.dazzlepop.net\/site\/#\/schema\/person\/4e2d6569ff1ef594b95a450b50752594\"},\"headline\":\"He Started as a Doorman at a Marriott. 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