{"id":3063,"date":"2019-09-24T11:11:47","date_gmt":"2019-09-24T09:11:47","guid":{"rendered":"https:\/\/www.dazzlepop.net\/site\/?p=3063"},"modified":"2020-06-07T13:29:42","modified_gmt":"2020-06-07T11:29:42","slug":"microsoft-ai-tracks-customer-behavior-in-stores","status":"publish","type":"post","link":"https:\/\/www.dazzlepop.net\/site\/microsoft-ai-tracks-customer-behavior-in-stores\/","title":{"rendered":"Microsoft AI tracks customer behavior in stores"},"content":{"rendered":"<div style=\"text-align:center\"><img decoding=\"async\" src=\";https:\/\/venturebeat.com\/wp-content\/uploads\/2019\/09\/Connected-Store-hero.jpg?w=578&amp;strip=all\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Microsoft AI tracks customer behavior in stores\" title=\"Microsoft AI tracks customer behavior in stores\" \/><\/div>\n<p>Microsoft Dynamics 365\u2019s AI tracks customer behavior in retail stores<\/p>\n\n\n\n<p>Above: A store clerk responds to an alert from Microsoft Dynamics 365<\/p>\n\n\n\n<p><a href=\"https:\/\/www.dazzlepop.net\/site\/category\/technology\/\">Microsoft<\/a> is rolling out two new software solutions today to help brick-and-mortar retailers track customers and improve service. <a href=\"https:\/\/www.dazzlepop.net\/site\/category\/technology\/\">Dynamics 365<\/a> Connected Store will utilize a combination of computer vision, cameras, and IoT sensors to track customers inside stores and personalize recommendations based on their browsing and buying behavioral data.<\/p>\n\n\n\n<p>Events detected by Connected Store will trigger web app notifications or email alerts for in-store staff with predictions to improve sales and store efficiency.<\/p>\n\n\n\n<p>Connected Store can do things like sense a need for more staff at checkout counters, identify issues with store equipment, and surface long-term trends for managers.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/venturebeat.com\/wp-content\/uploads\/2019\/09\/Commerce-2.png?w=800&amp;resize=800%2C450&amp;strip=all\" alt=\"Microsoft AI tracks customer behavior in stores\" class=\"wp-image-2532702\" \/><figcaption>Microsoft AI tracks customer behavior in stores<\/figcaption><\/figure>\n\n\n\n<p>Also new is Dynamics 365 Commerce, software that pulls insights from businesses that have ecommerce and brick-and-mortar retail operations. Dynamics 365 Commerce will also use call center and back office data to power customer personalization.<\/p>\n\n\n\n<p>A series of upgrades aimed at helping marketers and increasing customer satisfaction was also introduced today. This includes the expansion of Dynamics 365 Customer Insights to cover B2B use cases.&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/venturebeat.com\/2019\/02\/21\/microsoft-introduces-enterprise-ar-apps-remote-assist-and-dynamics-365-visualize\/\" target=\"_blank\">Made generally available this spring for B2C<\/a>&nbsp;use cases, Customer Insights draws on Azure Machine Learning and Azure Cognitive Services. It can now equip businesses with AI-powered tools to evaluate customers, draw insights from leads, and understand connections between customers and buying groups.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/venturebeat.com\/wp-content\/uploads\/2019\/09\/Customer-Insights.png?w=800&amp;resize=800%2C450&amp;strip=all\" alt=\"Microsoft AI tracks customer behavior in stores\" class=\"wp-image-2532709\" \/><\/figure>\n\n\n\n<p>Above: Microsoft Dynamics 365 Customer Insights<\/p>\n\n\n\n<p>Dynamics 365 Virtual Agent for Customer Service now calculates the amount of time a company saves using a conversational AI agent versus a human customer service agent. This metric will be available on a new enterprise bot dashboard, which will include a customer satisfaction score and a list of the topics used to arrive at the score.<\/p>\n\n\n\n<p>Dynamics 365 Supply Chain Management will connect signals from IoT sensors with business transaction data to do things like predict the need for maintenance or replacement of equipment, while a fraud protection tool for ecommerce merchants is due out later this year.<\/p>\n\n\n\n<p>A year ago, Microsoft Dynamics 365 introduced a series of solutions for the workplace \u2014 including&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/venturebeat.com\/2018\/09\/24\/microsoft-launches-cortana-skills-kit-for-enterprise-developers\/\" target=\"_blank\">enterprise Cortana skills<\/a>&nbsp;and&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/venturebeat.com\/2018\/09\/18\/microsoft-launches-new-ai-and-hololens-services-for-the-workplace\/\" target=\"_blank\">Microsoft\u2019s first HoloLens-powered augmented reality<\/a>&nbsp;experiences for the workplace.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Source:  <a href=\"https:\/\/venturebeat.com\/2019\/09\/23\/microsoft-dynamics-365s-ai-tracks-customer-behavior-in-retail-stores\/\"><a href=\"https:\/\/venturebeat.com\/2019\/09\/23\/microsoft-dynamics-365s-ai-tracks-customer-behavior-in-retail-stores\/\">venturebeat<\/a><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Dynamics 365\u2019s AI tracks customer behavior in retail stores Above: A store clerk responds to an alert from Microsoft Dynamics 365 Microsoft is rolling out two new software solutions today to help brick-and-mortar retailers track customers and improve service. Dynamics 365 Connected Store will utilize a combination of computer vision, cameras, and IoT sensors [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8606,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[48],"tags":[127,37],"class_list":["post-3063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-microsoft","tag-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dazzlepop | Microsoft AI tracks customer behavior in stores<\/title>\n<meta name=\"description\" content=\"Microsoft AI tracks customer behavior in stores Microsoft is rolling out two new software solutions today to help brick-and-mortar retailers track\" \/>\n<meta name=\"robots\" content=\"index, follow, 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