{"id":9850,"date":"2021-01-24T14:42:28","date_gmt":"2021-01-24T12:42:28","guid":{"rendered":"https:\/\/www.dazzlepop.net\/site\/?p=9850"},"modified":"2021-02-15T14:07:55","modified_gmt":"2021-02-15T12:07:55","slug":"what-we-can-learn-from-tony-hsieh","status":"publish","type":"post","link":"https:\/\/www.dazzlepop.net\/site\/what-we-can-learn-from-tony-hsieh\/","title":{"rendered":"What We Can Learn From Tony Hsieh"},"content":{"rendered":"<div style=\"text-align:center\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/thumbor.forbes.com\/thumbor\/960x0\/https%3A%2F%2Fspecials-images.forbesimg.com%2Fimageserve%2F6007711824ce3415f489b8f0%2F960x0.jpg%3Ffit%3Dscale\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"What We Can Learn From Tony Hsieh\" title=\"What We Can Learn From Tony Hsieh\" \/><\/div>\n<h3 class=\"wp-block-heading\">What We Can Learn From Tony Hsieh\u2019s Take On Business Culture<\/h3>\n\n\n\n<p>LAS VEGAS, NEVADA &#8211; NOVEMBER 28: An LED sign outside the D Las Vegas displays a tribute to tech&nbsp;entrepreneur Tony Hsieh on November 28, 2020 in Las Vegas, Nevada. (Photo by Bryan Steffy\/Getty Images)<small>GETTY IMAGES<\/small><\/p>\n\n\n\n<p><a href=\"https:\/\/en.wikipedia.org\/wiki\/Tony_Hsieh\">Tony Hsieh<\/a>, the wildly successful, highly eccentric Vegas entrepreneur,\u00a0<a href=\"https:\/\/people.com\/human-interest\/tony-hsieh-cause-of-death-accidental-smoke-inhalation\/\" target=\"_blank\" rel=\"noreferrer noopener\">died prematurely in November<\/a>, shortly after retiring as the\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/lucianapaulise\/2020\/08\/31\/here-are-5-leadership-lessons-from-retiring-zappos-ceo-tony-hsieh\/?sh=6fdbac5838cc\">CEO at Zappos<\/a>. While the cause of death was smoke inhalation from a house fire, reports suggest he was battling addiction problems. But that\u2019s not what this article is about; it\u2019s my second about Hsieh\u2019s <a href=\"https:\/\/www.dazzlepop.net\/site\/category\/business\/\">business<\/a> lessons.<\/p>\n\n\n\n<p>In December, I read&nbsp;<em>Delivering Happiness<\/em>, Hsieh\u2019s anime-memoir describing how&nbsp;<a href=\"https:\/\/www.forbes.com\/sites\/jimrossi\/2020\/12\/03\/how-tony-hsieh-built-zapposin-his-own-words\/?sh=2baf7c7a4ef9\">he built Zappos<\/a>. Here I cover what I learned from the second half of the book \u2013 Hsieh\u2019s meta-lessons about business culture.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/800\/1*zleNWbJY_SPnvacdJ8jimw.jpeg\" alt=\"What We Can Learn From Tony Hsieh \" \/><\/figure>\n\n\n\n<p>Hsieh wasn\u2019t just trying to deliver happiness to the customer. He believed the key to that was hiring the right kind of people, training them the right way \u2013 everyone would have a customer service focus \u2013 and making them happy at work.<\/p>\n\n\n\n<p>Long before Zappos, Hsieh\u2019s first successful startup was LinkExchange \u2013 Internet ad pioneers. But he grew unhappy, so disliking the job that he walked away from a lot of money rather than stick it out for a few more months.<\/p>\n\n\n\n<p>\u201cI don\u2019t claim to be an expert in the field of the science of happiness,\u201d Hsieh admitted in&nbsp;<em>Delivering Happiness<\/em>. \u201cI\u2019ve been reading books and articles about it because I find the topic interesting.\u201d<\/p>\n\n\n\n<p>Hsieh read and cited psychologist Abraham Maslow, who posited a five-tier&nbsp;<a href=\"https:\/\/www.simplypsychology.org\/maslow.html\" target=\"_blank\" rel=\"noreferrer noopener\">human \u201chierarchy of needs<\/a>\u201d ranging from basic survival like oxygen, water, and food to increasingly higher needs like safety, social belonging, esteem, and self-actualization. Taking our lessons from Hsieh\u2019s fate, we can perhaps take these lessons not as a key to personal fulfillment, but business fulfillment.<\/p>\n\n\n\n<p><strong>What is your goal in life? Why?&nbsp;<\/strong>Many of us find these two deceptively simple questions devilishly difficult to answer. Hsieh believed defining and understanding the goal and the why behind it would reveal our values and also begin to chart a path through life. Again, easier said than done.<\/p>\n\n\n\n<p>Read more: <a href=\"http:\/\/www.forbes.com\">www.forbes.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What We Can Learn From Tony Hsieh\u2019s Take On Business Culture LAS VEGAS, NEVADA &#8211; NOVEMBER 28: An LED sign outside the D Las Vegas displays a tribute to tech&nbsp;entrepreneur Tony Hsieh on November 28, 2020 in Las Vegas, Nevada. (Photo by Bryan Steffy\/Getty Images)GETTY IMAGES Tony Hsieh, the wildly successful, highly eccentric Vegas entrepreneur,\u00a0died [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9852,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[45],"tags":[31,208,237,1015,280],"class_list":["post-9850","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-business-management","tag-forbes","tag-tony-hsieh","tag-zappos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dazzlepop | What We Can Learn From Tony Hsieh<\/title>\n<meta name=\"description\" content=\"What We Can Learn From Tony Hsieh Tony Hsieh, the wildly successful, highly eccentric Vegas entrepreneur, died prematurely in 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